Privacy Policy
This policy explains what personal data RevuMe handles, why, and what rights you have.
1. Who is responsible
The data controller is Revu-me, a sole trader registered in Sweden, which operates RevuMe. Questions about your data: hello@revu-me.com.
2. What we collect and why
| Who | What data | Why | Legal basis |
|---|---|---|---|
| Customers and contacts at businesses | Name, business name, organisation number, phone, email, address, order and payment details, the signature on the order form, information for your Google Business Profile | Deliver products and services, invoicing, support, proof of the agreement | Contract |
| People who message us on WhatsApp | Phone number, name if given, message content | Answer questions, pass leads to a sales representative | Legitimate interest |
| People who tap a plate | Time of the tap and the browser's technical identifier (user agent). We do not store IP addresses or identify who tapped. | Forward you to the right page, count taps for the business | Legitimate interest |
| Our sales representatives | Name, phone, sales records | Register sales, pay commission | Contract |
When you write to us on WhatsApp, the first replies may come from an automated assistant. It collects the details needed for a sales representative to contact you. A person always handles the follow-up.
3. Who we share data with
We use carefully selected service providers that process data on our behalf, under data processing agreements. They fall into these categories:
- Website hosting and database
- Messaging services, including WhatsApp
- An automated assistant that helps answer messages
- Internal notifications and email
- Payment processing
- Google, when we manage your Business Profile on your instruction
Our providers only get the data they need for their task. Some of them may process data outside the EU/EEA. When they do, the transfer is protected by the EU Commission's standard contractual clauses or an adequacy decision, such as the EU–US Data Privacy Framework. You can ask us for the current list of providers at any time.
We never sell personal data.
4. How long we keep data
- Customer, order and agreement data: for as long as you are a customer, then as long as accounting law requires (7 years for accounting records).
- WhatsApp conversations that do not lead to an order: 12 months.
- Tap records: 24 months, then only as anonymous totals.
5. Cookies
The public website does not use tracking or advertising cookies. Our internal admin area uses one necessary login cookie for staff only.
6. Your rights
You have the right to access your data, have it corrected or deleted, restrict or object to processing, and get a copy of data you gave us (data portability). Write to hello@revu-me.com and we will reply within one month. To have your data deleted, send the request from the phone number or email address it concerns.
If you think we handle your data incorrectly, you can complain to the Swedish Authority for Privacy Protection (IMY), imy.se.
7. Changes
We may update this policy. The date at the top shows when it was last changed.